1. Information We Collect
At One Demolition and Restoration, we value the trust you place in us when sharing your personal information. We collect information directly from you when you interact with our website, request quotes, schedule estimates, or contact our dispatch team.
a. Information You Provide to Us
When you fill out forms on our website (such as our "Get Your Free Estimate" form), contact us via email, or call our phone numbers, we may collect the following personal identifier details:
- Contact Information: Name, email address, physical address (location of the project site), and telephone number.
- Project Specifics: Information regarding the service requested (demolition, excavation, water/fire restoration), details on site access, timeline, and urgency.
- Insurance Claims Data: Details regarding property insurance provider, claim numbers, or adjuster information where applicable.
b. Information Collected Automatically
As you navigate our website, we may collect technical data about your browser, device, and network activity through cookies, analytics services, and server logs. This details include:
- IP addresses, browser type and version, browser language settings, operating system, and hardware details.
- Details about how you use our website, pages viewed, time spent on pages, links clicked, and referring source URLs.
2. How We Use Your Information
We use the information we collect to operate, maintain, and provide the services you request. Specifically, this includes:
- Service Delivery: Providing free estimates, evaluating site conditions, handling permits, coordinating utility disconnects, scheduling crews, and performing demolition or restoration work.
- Communication: Responding to inquiry submissions, answering questions, providing dispatch updates, and sending service-related notifications.
- Administrative Purposes: Managing billing, invoicing, tracking claim estimates, and processing payments.
- Improvement & Security: Monitoring website performance, resolving errors, and detecting security incidents or fraudulent activity.
3. TCPA & SMS Consent Policy
We comply fully with the Telephone Consumer Protection Act (TCPA). If you provide your mobile phone number via our forms or phone calls, you explicitly consent to receive calls or SMS text messages from One Demolition and Restoration regarding project coordination, estimates, scheduling updates, or emergency restoration responses.
Strict SMS Non-Sharing Policy: Mobile information, phone numbers, and consent status collected for SMS communication will not be shared with or sold to third parties, affiliates, or partners for marketing or promotional purposes under any circumstances.
How to Opt-Out
Receiving text messages is optional. You can cancel text messaging communications at any time. Simply reply "STOP" to any text message you receive from us. After you send the SMS message "STOP" to us, we will send you an SMS message to confirm that you have been unsubscribed. Once confirmed, you will no longer receive SMS messages from us. To resume, you can contact our team directly.
4. California Privacy Rights (CCPA / CPRA)
If you are a resident of California, the California Consumer Privacy Act (CCPA), as amended by the California Privacy Rights Act (CPRA), grants you specific rights regarding your personal information.
a. Right to Know and Access
You have the right to request that we disclose to you the categories of personal information we have collected about you, the categories of sources from which the personal information is collected, the business purpose for collecting the information, and the specific pieces of personal information we have collected.
b. Right to Delete
You have the right to request the deletion of personal information that we have collected from you, subject to certain exceptions allowed under California law (e.g., if retaining the information is necessary to complete a service, satisfy legal obligations, or prevent fraud).
c. Right to Correct
You have the right to request that we correct inaccurate personal information that we maintain about you.
d. Right to Opt-Out of Sale or Sharing
One Demolition and Restoration does not sell, lease, or share personal information with third parties for marketing or pecuniary gains. Your information is strictly used for service estimation and project execution.
e. Right to Non-Discrimination
We will not discriminate against you (by charging different rates or denying services) for exercising any of your CCPA/CPRA rights.
To exercise any of these California rights, please contact us using the information provided in the Contact section below.
5. Sharing Your Information
We only share your personal information under the following limited business circumstances:
- Service Providers: We may share data with reliable third-party service providers who assist us with hosting our website, processing forms, managing analytics, and handling emails. These providers are contractually obligated to keep your data secure.
- Permitting and Utilities: During selective or structural demolition planning, we may share basic project location details with local municipal permit offices or utility providers to ensure safety and utility disconnects.
- Legal Compliance: We may disclose information if required to do so by law, court order, or governmental authorities to comply with legal processes or protect property and public safety.
6. Data Security & Retention
We employ physical, technical, and administrative safeguards to protect your personal information against unauthorized access, loss, alteration, or misuse. Information collected via online forms is encrypted during transmission using Secure Sockets Layer (SSL) protocols.
We retain personal information only as long as necessary to fulfill the business purposes outlined in this policy, complete our contract with you, resolve disputes, and satisfy legal, accounting, or regulatory requirements.
7. Children's Privacy
Our website is directed to property owners, building managers, and businesses seeking commercial or residential contracting services. We do not knowingly collect personal information from children under the age of 13. If you believe a child has provided us with their details, please contact us immediately, and we will take prompt steps to delete that information.
8. Contact Information
If you have any questions about this Privacy Policy, wish to exercise your rights, or request corrections or deletions of your personal data, please contact One Demolition and Restoration: